Pricing and warranty

What a visit costs

A diagnostic visit is $89. The technician comes to your home, finds the fault, and tells you what the repair will cost.

If you go ahead, the $89 comes off the repair price. If you decide not to, the $89 is all you pay.

The repair price covers the parts and the labor to fit them. There's no extra charge for travel within our service area.

You approve the price first

Nothing is repaired until you agree to the price. If we find something else that needs fixing once work has started, we stop and ask you before going any further.

90-day warranty

Every repair comes with a 90-day warranty on parts and labor. It covers the parts we fit and the work we do, starting from the day of the repair. If the same problem comes back in that time, call us and we'll come back and put it right at no charge.

The warranty doesn't cover:

• a different fault somewhere else in the appliance
• damage from misuse, accidents, power surges, flooding or pests
• repairs or changes made by someone else after our visit
• cosmetic marks and wear

If your appliance is still under the manufacturer's warranty, check with the manufacturer first. Their warranty may cover the repair, and work by an outside company can affect it.

When a part has to be ordered

Some parts have to be ordered. We'll tell you how long it should take, and book the return visit to finish the repair as soon as the part arrives.

Scheduling and changes

We agree an arrival window with you when we call back. If you need to change or cancel, let us know before the day of your visit and there's no charge.

Payment

Payment is due when the work is finished. We accept Visa, Mastercard, American Express, Discover, cash and check.